Downtown Directory 2024

20 2024 | Downtown Saint Louis Directory Citizens’ Service Bureau The Citizens’ Service Bureau is the customer service department for the City of St. Louis. 1520 Market St. | Room 4087 | St. Louis, MO 63103 | 314-622-4800 stlouis-mo.gov/services/ (Select “report a problem”) Frequently Asked Questions How can I register a complaint with the Citizens’ Service Bureau? • Call 314-622-4800 between 8 am and 5 pm Monday through Friday. • Send a tweet to @stlcsb (photos of the problem are helpful). • Use the web form at stlouis-mo.gov/services/ (Select “report a problem”). • Download the SLMPDMobile app (see below), which allows you to submit crime tips, report problems, and request services from the CSB. What types of problems should I report to the Citizens’ Service Bureau? All problems that deal with city services should be reported to the CSB. These include problems with refuse collection, street maintenance, traffic control signals and signs, street lights, requests for building and health inspections, stray or vicious dogs, accumulations of trash and weeds, air pollution, defective public sidewalks, maintenance in city parks and recreation facilities, and other city service problems. If you don’t know if your complaint can be handled by CSB, give them a call at 314-622-4800 for clarification or referral information. What information should I have ready for the Citizens’ Service Representative before I call to register my complaints? You must have the exact address or location of the problem you are reporting and be prepared to give an accurate description of the problem. The CSB will give you a number which you can use to check the status of your complaint. Why doesn’t the city resolve my complaint the same day I report it? Once the city receives a complaint, the CSB refers it to the appropriate department, each of which has their own work schedule. For instance, the Street Lighting Division knows from past experience how many malfunctioning street lights can be changed per work day. Given the average number of malfunctioning lights that are reported, and allowing adequate time to handle emergency outages that may occur, the Street Lighting Division will determine that a light reported today should be replaced within X working days. If the workload increases and more malfunctioning lights are reported than expected, the number of work days needed to replace the lights would increase. Sometimes the city is able to resolve problems in a day. In other cases, reported problems, such as violations of the city’s Property Maintenance Code, may need to be resolved through court proceedings. Many weeks may pass before a court decision is reached in such cases.